Founder & CEO
Michelle L. Thomas has more than 30 years of experience in change management, strategic planning, organizational development and operations management. Her niche is working with organizations undergoing change to create new and/or improved programs and operations to better deliver results for their stakeholders. Michelle is adept at translating executive-level vision into practical solutions that improve the customer experience.
Michelle’s work in local government transition management began in 2006 with Cory Booker. Michelle joined his team shortly after he announced his candidacy for mayor and eventually served as Deputy Director of his transition staff. When Booker took office Michelle joined his administration, as Director of Innovation and Performance Management. She went on to become Business Administrator, the City’s highest ranking non-elected official
After four years of service to the City of Newark, NJ, Michelle returned to the private sector where she created a grants management division in a lobbying firm that specialized in serving municipalities and counties across the country. She was soon lured back into the public sector in 2011 to serve as Deputy Mayor for Operations for the City of New Orleans. More recently, Michelle has served as Interim Executive Director and Chief Administrative Officer for the Louisiana Housing Corporation, the state’s housing finance agency.